ANDROID APP AND WEB PORTAL
Verint, a global provider of Actionable Intelligence solutions, was in need of a mobile app to provide support and engagement opportunities with its channel partners and self-supported customers. To do so, Verint approached Level Seven to build out the Smart Support Android app. This app would provide access to product information, warranty and service data, RMA authorizations and support tickets, as well as other educational features.
The project began with the design of the app. We worked hand-in-hand with Verint to create a design that best serviced its users. As a result, the app design ensured that users have quick and easy access to product-based information, allowing users to submit questions and receive help quickly, rather than having to call into the organization.